Privacy Policy

This Privacy Policy explains how Green Lantern Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at cafe-greenlatern.top, place orders online, interact with our services, or otherwise engage with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website, placing an order, or otherwise providing us with your personal information, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with the terms set out herein, please discontinue your use of our website and services immediately.

We are committed to protecting your privacy and complying with all applicable federal and state privacy laws in the United States, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state privacy legislation.

1. About Us

Green Lantern Pizza is a food service business operating in the United States. We are dedicated to delivering high-quality pizza and related food products to our customers through our physical locations and digital ordering platforms.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, or contact us, we may collect information that directly identifies you, including:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (where required for age verification)
• Username and password credentials
• Profile picture or avatar (if voluntarily uploaded)

2.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card number (last four digits only — full card data is processed by our PCI-DSS compliant third-party payment processors)
• Payment method type (Visa, MasterCard, American Express, PayPal, etc.)
• Billing address associated with the payment method
• Transaction records and order history

We do not store complete payment card numbers on our servers. All payment transactions are encrypted and processed by secure, third-party payment processors.

2.3 Order and Transaction Data

In connection with orders you place through our platform, we collect:

• Items ordered, quantities, and special instructions
• Order timestamps and delivery windows
• Delivery addresses and instructions
• Order history and preferences
• Discount codes or promotional information applied

2.4 Usage Data and Browsing Information

We automatically collect certain technical and usage information when you visit or interact with our website. This includes:

• IP address and approximate geolocation data
• Browser type and version
• Operating system and device type
• Pages visited on our website and time spent on each page
• Referring website or URL
• Links clicked and features used
• Search queries entered on our website
• Date and time of your visits
• Session identifiers and access logs

2.5 Device Information

We may collect information about the device you use to access our website, including:

• Device type (desktop, mobile, tablet)
• Hardware model and specifications
• Unique device identifiers (UDID, advertising ID)
• Mobile network information
• Screen resolution and display settings
• Time zone settings and language preferences

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your activity on our website. For detailed information about our cookie practices, please refer to Section 8 of this Privacy Policy. Tracking data may include:

• Session cookies that expire when you close your browser
• Persistent cookies that remain on your device for a set period
• Third-party analytics cookies (e.g., Google Analytics)
• Advertising and marketing cookies
• Functional cookies that remember your preferences

2.7 Communications Data

When you contact us through email, telephone, online forms, or other channels, we may collect and retain:

• The content of your communications with us
• Customer service inquiries and complaints
• Survey responses and feedback
• Reviews and ratings you submit
• Social media messages or comments directed at us

2.8 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you choose to link your account or use social login features)
• Food delivery aggregator platforms and partner services
• Marketing partners and advertising networks
• Analytics providers
• Payment processors

3. How We Use Your Information

We use the personal information we collect for a variety of lawful business purposes. Specifically, we use your information for the following purposes:

3.1 Provision of Services

• Processing and fulfilling your food orders and delivery requests
• Managing your customer account and profile
• Sending order confirmations, receipts, and delivery notifications
• Providing customer support and responding to your inquiries
• Processing payments and managing billing
• Facilitating refunds, cancellations, or exchanges where applicable

3.2 Business Operations and Improvements

• Monitoring and improving the functionality and performance of our website
• Developing new products, features, and services
• Conducting internal research, data analysis, and business intelligence
• Managing our operations, supply chain, and inventory
• Training staff and quality assurance purposes

3.3 Analytics and Performance Tracking

• Analyzing website traffic patterns and user behavior to improve user experience
• Understanding which menu items, promotions, and features are most popular
• Measuring the effectiveness of our marketing campaigns
• Compiling aggregated, anonymized statistical reports
• Conducting A/B testing and website optimization

3.4 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Notifying you about new menu items, seasonal promotions, and events
• Displaying personalized advertisements on our website and third-party platforms
• Running loyalty programs, contests, and sweepstakes
• Re-marketing to you based on your browsing and purchase history

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly at [email protected].

3.5 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to legal process, court orders, or government requests
• Enforcing our Terms of Service and other agreements
• Protecting our legal rights and those of our customers and staff
• Detecting, investigating, and preventing fraud or other illegal activity
• Managing insurance and liability claims

3.6 Safety and Security

• Verifying user identities and preventing unauthorized access to accounts
• Monitoring for suspicious activity and cybersecurity threats
• Ensuring food safety compliance and allergen management
• Maintaining the security and integrity of our systems and data

4. How We Share Your Information

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business and providing services to you. These service providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was shared. Categories of service providers include:

• Payment processors — to securely process your financial transactions
• Delivery partners — to fulfill your food delivery orders
• Email marketing platforms — to send promotional and transactional communications
• Website analytics providers — including Google Analytics, to analyze website usage
• Cloud hosting and IT service providers — to host and maintain our website and data
• Customer support software — to manage customer inquiries and tickets
• Advertising networks — to deliver targeted advertisements

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Cooperate with law enforcement agencies in the course of an investigation
• Protect and defend our rights and property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Comply with requirements under the FTC Act and other federal consumer protection laws

4.3 Business Transfers

In the event that Green Lantern Pizza undergoes a merger, acquisition, consolidation, restructuring, sale of assets, bankruptcy, or other corporate transaction, your personal information may be transferred to the successor entity as part of that transaction. We will notify you by prominent notice on our website or by email prior to your information being transferred and becoming subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other third parties in ways not described in this policy when we have obtained your explicit, informed consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information — which cannot reasonably be used to identify you — with third parties for industry analysis, research, marketing, and other business purposes, without restriction.

5. Data Security

We take the security of your personal information seriously and have implemented a comprehensive range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, use, alteration, disclosure, or destruction.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive data stored in our systems is encrypted using industry-standard encryption algorithms.
• Firewalls and Intrusion Detection: We employ firewalls and intrusion detection systems to monitor network traffic and identify potential security threats.
• Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment processors.

5.2 Administrative Security Measures

• Regular employee training on data privacy and security best practices
• Comprehensive data protection policies and procedures
• Background checks for employees with access to sensitive data
• Vendor due diligence and contractual data protection obligations
• Periodic security audits and vulnerability assessments

5.3 Incident Response

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable law. We maintain an incident response plan to ensure timely and effective action in the event of a security incident.

6. Your Privacy Rights

Depending on your state of residence in the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

6.2 General Privacy Rights (All Users)

Regardless of your state of residence, we offer all users the following rights as a matter of our company policy:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You may request the deletion of your personal information where it is no longer necessary for us to retain it.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where our processing of your data is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Opt Out of Marketing: You may unsubscribe from our marketing communications at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website Contact Form: Available at cafe-greenlatern.top

For the protection of your privacy and security, we may need to verify your identity before responding to your request. We will respond to verified requests within 45 days of receipt, with the possibility of extending this period by an additional 45 days where reasonably necessary, in which case we will notify you of the extension.

We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded. In such cases, we will explain the reason for the fee before proceeding.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations. The specific retention periods we apply are as follows:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities.

8.1 What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device by a website when you visit it. They allow the website to remember your actions and preferences over a period of time so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

8.2 Types of Cookies We Use

• Essential Cookies: Strictly necessary for the operation of our website. Without these cookies, services such as shopping carts and online ordering cannot function.
• Performance and Analytics Cookies: Allow us to recognize and count the number of visitors, see how visitors move around our website, and measure the effectiveness of our pages.
• Functionality Cookies: Used to recognize you when you return to our website and enable personalized features such as remembering your food preferences and delivery address.
• Targeting and Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed, to make our advertising more relevant to your interests.

8.3 Managing Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse cookies or to accept cookies from specific websites. However, if you block cookies entirely, you may not be able to access all or parts of our website, and some functionality may be impaired.

For detailed information about the cookies we use, how long they last, and how to manage your preferences, please refer to our Cookie Policy available on our website at cafe-greenlatern.top.

9. Children's Privacy

Green Lantern Pizza does not knowingly collect, solicit, or process personal information from children under the age of 18. Our website, online ordering platform, and associated services are directed at adults and are not intended for use by minors.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected such information, we will delete it immediately.

We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information through our website without their permission.

10. International Data Transfers

Green Lantern Pizza is based in the United States, and your personal information is primarily stored and processed within the United States. However, some of our third-party service providers may be located in or operate from other countries, which means your personal data may be transferred to, stored in, and processed in countries outside of the United States.

When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable law. These safeguards may include:

• Contractual clauses requiring third parties to protect personal data to the standards required under U.S. law
• Ensuring that recipient countries provide an adequate level of data protection
• Implementing additional technical and organizational security measures
• Obtaining your explicit consent where required by applicable law

By using our website and services, you acknowledge and consent to the transfer of your personal information to countries outside of your country of residence, including the United States and other countries, which may have different data protection rules than those in your country.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Green Lantern Pizza. These may include food delivery platforms, social media pages, payment gateways, and review sites. This Privacy Policy applies only to our website and services.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the privacy policy of any third-party website you visit. Your interactions with such third-party platforms are governed solely by their respective privacy policies and terms of service.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals.

At this time, our website does not respond differently based on DNT signals from browsers. However, you can manage your tracking preferences through our cookie consent tool and by adjusting your browser settings as described in Section 8 of this Privacy Policy.

We continue to monitor developments in DNT technology and standards and will update our practices accordingly as these evolve.

13. How to File a Complaint

If you believe that we have violated your privacy rights or have not complied with applicable data protection laws, we encourage you to first contact us directly so that we can investigate the matter and attempt to resolve your concern.

13.1 Contact Us First

Please submit your complaint or concern to:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will acknowledge receipt of your complaint within 5 business days and aim to resolve all complaints within 30 days of receipt.

13.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal information unlawfully, you have the right to file a complaint with the relevant data protection or consumer protection authority:

• Federal Trade Commission (FTC): If you believe we have engaged in unfair or deceptive acts or practices in violation of the FTC Act, you may file a complaint at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Attorney General: California residents who believe their CCPA/CPRA rights have been violated may submit a complaint to the California Attorney General's Office at oag.ca.gov.
• California Privacy Protection Agency (CPPA): California residents may also contact the CPPA at cppa.ca.gov.
• Your State Attorney General: Residents of other states may file complaints with their respective state attorney general's office regarding potential violations of state privacy or consumer protection laws.

14. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational needs. When we make material changes to this policy, we will notify you through one or more of the following methods:

• Posting a prominent notice on our website homepage
• Sending an email notification to the address associated with your account
• Displaying a notification within our website or app
• Updating the "Last Updated" date at the top of this page

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of changes constitutes your acceptance of the revised Privacy Policy.

If we make changes that materially affect your rights, we will provide a more prominent notice and, where required by law, seek your renewed consent before implementing the changes.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to reach out to us. Our privacy team is available to assist you.

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. When contacting us, please provide as much detail as possible about your inquiry so that we can respond promptly and effectively.